Overview

Founded in 1980 by John Goodman, Goodman Real Estate, Inc. (GRE) is a leading privately held real estate investment company specializing in multifamily and commercial real estate. Headquartered in Seattle, Washington, they maintain a diversified portfolio of quality commercial property investments across the United States and Canada.

Their managed assets are valued at more than $2.5 billion and their portfolio spans the spectrum of risk-adjusted investments: multi-family construction; hotels and resorts; office and retail buildings; land development; and structured investments.

Challenge

For a a couple of years Goodman and staff used a competitor’s work order management solution and found it exceptionally difficult to use: complicated, hard to use, difficult to figure out.

To begin managing their growing list of service requests, Goodman desperately needed a solution; however, this time they decided to find one that was easy to use, intuitive and could be rolled out quickly to staff and tenants.

Solution

In 2012, Facilitate365 implemented its solution to all 2+ million square feet and provided training to all staff within two weeks. The fact that Facilitate365 is so easy to use and intuitive made it seamless for Goodman’s tenants to get on board, with training per tenant taking less than five minutes each.

Result

Within two months, Goodman staff had gained control over their growing work load. The tenants all embraced the login portal. That they could track the progress of each request they submitted and see the running chronology of activity helped improve communication between them and Goodman’s management staff. Goodman also found the Certificate of Insurance module an essential feature- something that was missing from their previous system. Three years later, Goodman Real Estate continues to use and benefit from Facilitate365 and is now utilizing its mobile capabilities with very good success.

Learn more about The Goodman Real Estate by visiting their website: www.goodmanre.com.

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