Customer Success: Bayside Realty Partners.

Overview

Bayside Realty Partners provides a wide variety of focused and high value-added services to owners and users of commercial real estate, including: property management, renewal and new leasing, property and partnership reporting, construction management, acquisition and due diligence coordination, development, dispositions and tenant representation.

Challenge

Having completed transactions totaling over $500 million in acquisitions, leases, financings and dispositions, and with just over one million square feet of commercial property under management, in the California cities of Mountain View, Burlingame, Fremont, San Leandro, San Rafael and Sacramento, they needed a work flow management solution that would give them a clear, competitive advantage, while providing them with tools to ease their daily property management operations.

Key to them was efficiency, organization, record keeping and ease of use. While they have a corporate network in place that provides remote access to their employees, they felt that the cost/benefits of a client server based solution would not provide enough long-term value compared to the on-going expenses of owning such a solution. Enter Facilitate365.

Solution

Project director, Suzanne Mathieu, with nearly 20 years of commercial property management experience introduced Facilitate365 to her boss. From the start, it was clear that Easyworkorder.com, as a web-based, on-demand solution was going to satisfy all of Bayside’s key requirements. With the help of Facilitate365’s support staff, they implemented the application in a phased approach, bringing one building on board per week. Easyworkorder.com support staff assisted with the Bayside staff training and tenant training and continued to provide on-going technical support.

Result

Bayside took full advantage of Facilitate365’s work order manangement module, tenant interface and vendor management module, with their powerful e-features.

In conjuction with the work order manangement module and the tenant interface, tenants have the ability to report any building or suite related problems through their own desktop. The tenant notification and tenant follow-up features allow for full 360 degree collaboration between the Bayside property management staff and their tenants.

Easyworkorder.com is completely entrenched into Bayside’s corporate culture. The web-based, on-demand e-features of Facilitate365’s vendor management saves Bayside’s staff over 60 minute per work order. Now, when work needs to be dispatched to vendors, e-work requests go out to preferred vendors and the e-vendor reply closes the loop on property manager and vendor collaboration. Phone tag has all but been eliminated. All activity is logged in work orders and there is never any confusion about what has been requested and what has been done.

Learn more about Bayside Realty Partners by visiting their website.

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